Dewey Cheatum, IRS Training Group Manager, explains his management ideas to the group. |
Almost before it began, training was interrupted by one of those inane video confereces featuring the Commissioner and Treasury Secretary. |
Naturally, after the Agency's video, NTEU was called back to show its own video about management and comment about their political bosses. |
One coach, told to take his charges to the field, led them to a corn field in New Jersey and then explained the importance of case "documentation." |
The concept of the Group Appointment/Field Call was extensively used during training, with poor results. |
OJI, Richard Hurtz, "Dick" to his few friends, tells his trainees about the job and about his belief that dead trainees make fewer mistakes than live ones. |
In spite of the OJIs' efforts, cases come back from Quality Review with the usual caustic comments |
Disaster was narrowly avoided when one trainee was sent to serve a summons. The person took refuge in the Convent of the Sisters of St. Charlton and was given sanctuary. Fortunately, one nun understood the inherent frustrations of being an IRS worker. |
The IRS' insistence on using User-Hostile computer systems is legendary. The fact that it insists that employees bring either RGS or ICS into the field is inexcusable. |
Of course, the desk-top versions in the office are not much better after Information Services get done..... |
With second rate equipment, errors are inevitable. |
Management always reacts to mistakes by trying to assert its authority. |
This leads to another Management/NTEU confrontation in which the manager gets told off. |
Managers then always set ridiculous deadlines. |
The one thing against which the union cannot defend employees is if they are foolish enough to accept after hours hospitality from their managers. We urge you to avoid this practice. |
